Can I recommend a feature or improvement to the plugin?
Yes, please do! To make a recommendation, please open a support ticket.
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Can I get a refund?
If you are not completely satisfied, deactivate the license key, remove the plugin from your website and report it to us within 30 days of purchase and we will issue a refund minus a 4% processing fee. Note: Before requesting a refund the plugin must be removed from your website as follows: Go to Settings…
How do I troubleshoot problems with Content Filters on my website?
The WP ADA Compliance plugin has a variety of content filters designed to correct issues on your website. Rather than changing the database content, the content is filtered as it is displayed. This does not normally result in any detectable changes to the website content. If changes do occur here is how to identify and…
Why does the page reload when I try to ignore errors?
This may be because a javascript that runs in the background has been blocked by a security plugin. To confirm, right click inside the page and choose “Inspect”. Click on the console tab and look for an error that indicates that a 403 or 500 error have occured. It will be red and easy to…
How do I install the web accessibility toolbar shortcode?
The widget toolbar is included as a link inside the web accessibility widget but may also be implemented using a shortcode. Before using the shortcode, visit the settings page, click on the Widget tab and enable the shortcode for use on the website. When the wp-ada-access-tools shortcode is placed on your website a button will…
How do I refresh an expired license after renewal?
If a license expires some features of the plugin may no longer be active. After renewing your license you may need to refresh the license as follows: Go to Settings > Web Accessibility Settings Click on the “License Key” button Click “Activate”
What features are added to the media library?
The plugin adds an accessibility issues filter to the media library which allows you to quickly identify images that are missing or invalid alternate text. The fact that images are missing alternate text while in the Media Library may not be a problem but many websites are designed to dynamically place images on parts of…
