Often problems that occur come from conflicts with other Themes or Plugins. Use these steps to determine if this is the case.
First please check to make sure you have the latest versions of:
- WordPress
- WP ADA Compliance Check
Go to your WordPress Dashboard, then to Plugins > Installed Plugins. Disable all plugins except for the WP ADA Compliance Check.
Check if the issue still exists. If the issue is resolved, then there is a plugin conflict.
Re-enable each plugin one at a time and check if the issue occurs until you find the one that is causing the issue.
If you have identified a plugin conflict, please let us know which plugin is causing the conflict and what the error is. Unfortunately there is usually no quick fix for plugin conflicts, however we try to iron out these conflicts in future releases if possible.
If the problem persists, go to your WordPress Dashboard, then to Appearance > Themes, and activate the Twenty Twelve, Twenty Thirteen, or Twenty Fourteen theme. Check to see if you are still experiencing the same issues. If you have identified a theme conflict, please let us know which theme is causing the conflict and what the error is.